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Business Protocol and
Etiquette course

 


 

 

  • Business Protocol and Etiquette

Course Date  City Course Times    Cost  
August        
16 Aug Boksburg 0830 - 1600    R3674 Book
16 Aug Pretoria 0830 - 1600    R3674 Book
September        
13 Sep Cape Town 0830 - 1600    R3674 Book
13 Sep Midrand 0830 - 1600    R3674 Book
13 Sep Port Elizabeth 0830 - 1600    R3674 Book
October        
18 Oct Boksburg 0830 - 1600    R3674 Book
18 Oct Pretoria 0830 - 1600    R3674 Book
November        
15 Nov Cape Town 0830 - 1600    R3674 Book
15 Nov Midrand 0830 - 1600    R3674 Book
15 Nov Port Elizabeth 0830 - 1600    R3674 Book

Course Date  City Course Times    Cost  
       
16 Aug Boksburg 0830 - 1600    R3674 Book
18 Oct Boksburg 0830 - 1600    R3674 Book
       
13 Sep Cape Town 0830 - 1600    R3674 Book
15 Nov Cape Town 0830 - 1600    R3674 Book
       
13 Sep Midrand 0830 - 1600    R3674 Book
15 Nov Midrand 0830 - 1600    R3674 Book
       
13 Sep Port Elizabeth 0830 - 1600    R3674 Book
15 Nov Port Elizabeth 0830 - 1600    R3674 Book
       
16 Aug Pretoria 0830 - 1600    R3674 Book
18 Oct Pretoria 0830 - 1600    R3674 Book

Business Protocol and Etiquette

Course Description

Business Protocol & Etiquette will allow you to understand the importance of Business Protocol and Etiquette and the impact it has on the company's image. Identify different communication and personality styles. Communicate and interact comfortable and professionally with different communication and personality styles. Apply business protocol and ethics in your work place. Portray a polite and friendly image. Carry yourself with confidence and proper body language. Portray a Professional Image. Communicate at a comfortable level and interact with different cultures. Communication with comfort regarding cultural diversity and respect. Improve your listening skills in order to improve your communication skills. Be a better conversationalist.

 

Target Audience

  • Personal Assistants
  • Secretaries
  • Receptionists
  • General Office Staff

Business Protocol and Etiquette

Download PDF

1. Introduction

  • Definition
  • Protocol guidelines
  • Protocol in the business sector

 

2. Business Introductions

  • Titles and Seniority
  • Name tags

 

3. Ethics: Do's & Taboos

  • Holy and National Days
  • Ethical, Religious, Cultural and "dirty" jokes
  • Business Cards
  • Personal circumstances

 

4. Office Etiquette

  • Cell phones
  • Mail
  • Impeccable Behaviour
  • Being an Ambassador
  • Respect

 

5. Forms of Address

  • Group Discussion

 

6. Professional Image

  • Punctuality
  • Attitude and Emotions
  • Relationships: Romance in the Workplace

 

7. Guidelines for Business Dress Codes

  • Clothes
  • Accessories
  • Hair style / colour / cleanliness
  • Make-up

 

8. Meeting Protocol

  • Purpose of Meetings
  • Punctuality
  • Communication
  • Documentation
  • Facilities
  • Safety

 

9. Cultural Contexting and Interactions

  • Group Discussion

 

10. Cultural Guidelines - Gifts

  • Gift Policy Guidelines
  • Accepting and Exchanging of Gifts
  • Presentation of Gifts

 

11. Conversations

  • PICKING A TOPIC
  • Sensitive Topics
  • Cultural Diversity and Respect
  • Ethnic / Religious Jokes

 

12. Resources

  • 7 Ways to be a Good Conversationalist

Course Date  City Course Times    Cost  
August        
16 Aug Boksburg 0830 - 1600    R3674 Book
16 Aug Pretoria 0830 - 1600    R3674 Book
September        
13 Sep Cape Town 0830 - 1600    R3674 Book
13 Sep Midrand 0830 - 1600    R3674 Book
13 Sep Port Elizabeth 0830 - 1600    R3674 Book
October        
18 Oct Boksburg 0830 - 1600    R3674 Book
18 Oct Pretoria 0830 - 1600    R3674 Book
November        
15 Nov Cape Town 0830 - 1600    R3674 Book
15 Nov Midrand 0830 - 1600    R3674 Book
15 Nov Port Elizabeth 0830 - 1600    R3674 Book

Course Date  City Course Times    Cost  
       
16 Aug Boksburg 0830 - 1600    R3674 Book
18 Oct Boksburg 0830 - 1600    R3674 Book
       
13 Sep Cape Town 0830 - 1600    R3674 Book
15 Nov Cape Town 0830 - 1600    R3674 Book
       
13 Sep Midrand 0830 - 1600    R3674 Book
15 Nov Midrand 0830 - 1600    R3674 Book
       
13 Sep Port Elizabeth 0830 - 1600    R3674 Book
15 Nov Port Elizabeth 0830 - 1600    R3674 Book
       
16 Aug Pretoria 0830 - 1600    R3674 Book
18 Oct Pretoria 0830 - 1600    R3674 Book

Course Date  City Course Times    Cost  
August        
16 Aug Boksburg 0830 - 1600    R3674 Book
16 Aug Pretoria 0830 - 1600    R3674 Book
September        
13 Sep Cape Town 0830 - 1600    R3674 Book
13 Sep Midrand 0830 - 1600    R3674 Book
13 Sep Port Elizabeth 0830 - 1600    R3674 Book
October        
18 Oct Boksburg 0830 - 1600    R3674 Book
18 Oct Pretoria 0830 - 1600    R3674 Book
November        
15 Nov Cape Town 0830 - 1600    R3674 Book
15 Nov Midrand 0830 - 1600    R3674 Book
15 Nov Port Elizabeth 0830 - 1600    R3674 Book


Course Date  City Course Times    Cost  
       
16 Aug Boksburg 0830 - 1600    R3674 Book
18 Oct Boksburg 0830 - 1600    R3674 Book
       
13 Sep Cape Town 0830 - 1600    R3674 Book
15 Nov Cape Town 0830 - 1600    R3674 Book
       
13 Sep Midrand 0830 - 1600    R3674 Book
15 Nov Midrand 0830 - 1600    R3674 Book
       
13 Sep Port Elizabeth 0830 - 1600    R3674 Book
15 Nov Port Elizabeth 0830 - 1600    R3674 Book
       
16 Aug Pretoria 0830 - 1600    R3674 Book
18 Oct Pretoria 0830 - 1600    R3674 Book