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Telephone Skills and Etiquette courses logo

Telephone Skills and
Etiquette courses in
Midrand

 


 


  • Telephone Skills and Etiquette


Course Date  City Course Times    Cost  
14 Jan - 14 Jan Midrand 0830 - 1600    R3695 Book
18 Mar - 18 Mar Midrand 0830 - 1600    R3695 Book
20 May - 20 May Midrand 0830 - 1600    R3695 Book
18 Jul - 18 Jul Midrand 0830 - 1600    R3695 Book
25 Sep - 25 Sep Midrand 0830 - 1600    R3695 Book

 

 


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Telephone Skills and Etiquette in Midrand

Course Description

Telephone Skills and Etiquette will assist with the following: Answer the telephone professionally and politely, adapting your voice to communicate clearly Portray a polite and friendly image Learning how to politely put someone on hold as well as transferring calls correctly and efficiently Taking thorough messages Dealing with difficult callers Using effective listening techniques Improved confidence

 

Target Audience

Personal Assistants, Secretaries, Receptionists and General office staff.

Telephone Skills and Etiquette in Midrand

1. Introduction to Telephone Communication

  • The importance of answering all calls in a professional manner
  • The impact it has on the company's image
  • Understanding the different communication styles
  • Elements of speech such as pronounciation, emphasis, pitch of voice, pause etc.

 

2. Customer Focus

  • Portraying a polite and friendly image
  • Needs and benefits of customer service
  • Cultivating a service attitude
  • Assisting customers with requests
  • Handling difficult callers

 

3. Communicating on the telephone

  • Build customer loyalty
  • Techniques to communicate successfully with the caller
  • Telephone time management in order to increase productivity

 

4. Technology

  • Technology regarding telecommunication such as teleconferencing amongst others
  • Telephone Aids
  • All the tools necessary to ensure that the above principles are applied correctly

 

5. Telephone Etiquette

  • Good telephone manners
  • Putting a client on hold and transferring calls correctly
  • Do's and taboos

 

6. Dealing with Difficult Callers

  • Role-play
  • How to handle difficult callers successfully
  • Common errors
  • Delivering and receiving constructive feedback

 

7. Incoming and Outgoing Telephone Calls

  • Effective questioning techniques
  • Establish what the caller really needs
  • Listening skills and building rapport
  • Creating a positive impression of your company

 

8. Taking Messagesurat

  • Accurate and effective message-taking
  • Taking ownership of messages and following up

 

9. Practical Skills Application

  • Action plan on how to implement and apply learned skills

Course Date  City Course Times    Cost  
 
14 Jan Cape Town 0830 - 1600    R3695 Book
18 Mar Cape Town 0830 - 1600    R3695 Book
06 May Cape Town 0830 - 1600    R3695 Book
18 Jul Cape Town 0830 - 1600    R3695 Book
16 Sep Cape Town 0830 - 1600    R3695 Book
 
01 Feb Durban 0830 - 1600    R3695 Book
11 Apr Durban 0830 - 1600    R3695 Book
06 Jun Durban 0830 - 1600    R3695 Book
01 Aug Durban 0830 - 1600    R3695 Book
02 Oct Durban 0830 - 1600    R3695 Book
 
14 Jan Midrand 0830 - 1600    R3695 Book
18 Mar Midrand 0830 - 1600    R3695 Book
20 May Midrand 0830 - 1600    R3695 Book
18 Jul Midrand 0830 - 1600    R3695 Book
25 Sep Midrand 0830 - 1600    R3695 Book
 
11 Feb Pretoria 0830 - 1600    R3695 Book
15 Apr Pretoria 0830 - 1600    R3695 Book
18 Jun Pretoria 0830 - 1600    R3695 Book
05 Aug Pretoria 0830 - 1600    R3695 Book
14 Oct Pretoria 0830 - 1600    R3695 Book

Course schedule subject to change without notice


Course Date  City Course Times    Cost  
Midrand 0830 - 1600    R3695 Book
Midrand 0830 - 1600    R3695 Book
Midrand 0830 - 1600    R3695 Book
Midrand 0830 - 1600    R3695 Book
Midrand 0830 - 1600    R3695 Book

 

 


We offer these courses in Midrand.

Access training courses in Midrand
Acrobat training courses in Midrand
After Effects training courses in Midrand
Captivate training courses in Midrand
Dreamweaver training courses in Midrand
Excel training courses in Midrand
Final Cut Pro training courses in Midrand
Flash training courses in Midrand
Illustrator training courses in Midrand
InDesign training courses in Midrand
Motion training courses in Midrand
Outlook training courses in Midrand
Photoshop training courses in Midrand
PowerPoint training courses in Midrand
Premiere training courses in Midrand
Project training courses in Midrand
QuarkXpress training courses in Midrand
SQL Server training courses in Midrand
Word training courses in Midrand

in Midrand

in Midrand

 

Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class.


Sorry, we currently do not have any public courses scheduled for the Telephone Skills and Etiquette level 2 course. Pleasecontactus to see if we can put one on the schedule for you.

Course schedule subject to change without notice