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Excellent Customer Service courses in
Pretoria

 


 


  • Excellent Customer Service


Course Date  City Course Times    Cost  
02 Apr - 03 Apr Pretoria 0830 - 1600    R5100 Book
18 Jun - 19 Jun Pretoria 0830 - 1600    R5100 Book
06 Aug - 07 Aug Pretoria 0830 - 1600    R5100 Book
14 Oct - 15 Oct Pretoria 0830 - 1600    R5100 Book

 

 


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Excellent Customer Service in Pretoria

Course Description

Excellent Customer Service - A Practical Approach course is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving. Students will discuss each step of the process in detail. Students do not need to have any prior knowledge of customer service to take this course.

 

Target Audience

The target student for this course is someone who currently works in the customer service field and wants to become a better customer service representative. Students do not need to have experience in the customer service field to succeed in this class.

Excellent Customer Service in Pretoria

1. Customer Service Basics

  • Topic A: Customers
  • Topic B: The service culture

 

2. Customer Service Skills

  • Topic A: Organization skills
  • Topic B: Communication factors
  • Topic C: Personal motivation

 

3. Greeting Customers

  • Topic A: Greeting overview
  • Topic B: Phone and e-mail messages
  • Topic C: Rapport

 

4. Listening and Questioning

  • Topic A: Listening
  • Topic B: Questioning

 

5. Responding

  • Topic A: Responding to customers
  • Topic B: Resetting expectations
  • Topic C: Working toward solutions

 

6. Resolving Issues

  • Topic A: Customer appreciation
  • Topic B: Follow-up techniques

 

7. Using What You've Learned

  • Topic A: The implementation phase
  • Topic B: Resources and tools

Course Date  City Course Times    Cost  
 
14 May - 15 May Cape Town 0830 - 1600    R5100 Book
09 Jul - 10 Jul Cape Town 0830 - 1600    R5100 Book
30 Sep - 01 Oct Cape Town 0830 - 1600    R5100 Book
 
30 Apr - 01 May Durban 0830 - 1600    R5100 Book
04 Jun - 05 Jun Durban 0830 - 1600    R5100 Book
06 Aug - 07 Aug Durban 0830 - 1600    R5100 Book
30 Sep - 01 Oct Durban 0830 - 1600    R5100 Book
 
13 May - 14 May Midrand 0830 - 1600    R5100 Book
09 Jul - 10 Jul Midrand 0830 - 1600    R5100 Book
16 Sep - 17 Sep Midrand 0830 - 1600    R5100 Book
 
02 Apr - 03 Apr Pretoria 0830 - 1600    R5100 Book
18 Jun - 19 Jun Pretoria 0830 - 1600    R5100 Book
06 Aug - 07 Aug Pretoria 0830 - 1600    R5100 Book
14 Oct - 15 Oct Pretoria 0830 - 1600    R5100 Book

Course schedule subject to change without notice


Course Date  City Course Times    Cost  
Pretoria 0830 - 1600    R5100 Book
Pretoria 0830 - 1600    R5100 Book
Pretoria 0830 - 1600    R5100 Book
Pretoria 0830 - 1600    R5100 Book

 

 


We offer these courses in Pretoria.

Access training courses in Pretoria
Acrobat training courses in Pretoria
After Effects training courses in Pretoria
Captivate training courses in Pretoria
Dreamweaver training courses in Pretoria
Excel training courses in Pretoria
Final Cut Pro training courses in Pretoria
Flash training courses in Pretoria
Illustrator training courses in Pretoria
InDesign training courses in Pretoria
Motion training courses in Pretoria
Outlook training courses in Pretoria
Photoshop training courses in Pretoria
PowerPoint training courses in Pretoria
Premiere training courses in Pretoria
Project training courses in Pretoria
QuarkXpress training courses in Pretoria
SQL Server training courses in Pretoria
Word training courses in Pretoria

in Pretoria

in Pretoria

 

Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class.


Sorry, we currently do not have any public courses scheduled for the Excellent Customer Service level 2 course. Pleasecontactus to see if we can put one on the schedule for you.

Course schedule subject to change without notice