Please click here to chat with a certified trainer
Excellent Customer Service courses logo

Excellent Customer Service courses in
Midrand

 


 


  • Excellent Customer Service


Course Date  City Course Times    Cost  
21 Jan - 22 Jan Midrand 0830 - 1600    R5100 Book
12 Mar - 13 Mar Midrand 0830 - 1600    R5100 Book
13 May - 14 May Midrand 0830 - 1600    R5100 Book
09 Jul - 10 Jul Midrand 0830 - 1600    R5100 Book
16 Sep - 17 Sep Midrand 0830 - 1600    R5100 Book

 

 


We offer these courses in Midrand.

Access training courses in Midrand
Acrobat training courses in Midrand
After Effects training courses in Midrand
Captivate training courses in Midrand
Dreamweaver training courses in Midrand
Excel training courses in Midrand
Final Cut Pro training courses in Midrand
Flash training courses in Midrand
Illustrator training courses in Midrand
InDesign training courses in Midrand
Motion training courses in Midrand
Outlook training courses in Midrand
Photoshop training courses in Midrand
PowerPoint training courses in Midrand
Premiere training courses in Midrand
Project training courses in Midrand
QuarkXpress training courses in Midrand
SQL Server training courses in Midrand
Word training courses in Midrand

Excellent Customer Service in Midrand

Course Description

Excellent Customer Service - A Practical Approach course is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving. Students will discuss each step of the process in detail. Students do not need to have any prior knowledge of customer service to take this course.

 

Target Audience

The target student for this course is someone who currently works in the customer service field and wants to become a better customer service representative. Students do not need to have experience in the customer service field to succeed in this class.

Excellent Customer Service in Midrand

1. Customer Service Basics

  • Topic A: Customers
  • Topic B: The service culture

 

2. Customer Service Skills

  • Topic A: Organization skills
  • Topic B: Communication factors
  • Topic C: Personal motivation

 

3. Greeting Customers

  • Topic A: Greeting overview
  • Topic B: Phone and e-mail messages
  • Topic C: Rapport

 

4. Listening and Questioning

  • Topic A: Listening
  • Topic B: Questioning

 

5. Responding

  • Topic A: Responding to customers
  • Topic B: Resetting expectations
  • Topic C: Working toward solutions

 

6. Resolving Issues

  • Topic A: Customer appreciation
  • Topic B: Follow-up techniques

 

7. Using What You've Learned

  • Topic A: The implementation phase
  • Topic B: Resources and tools

Course Date  City Course Times    Cost  
 
30 Jan - 31 Jan Cape Town 0830 - 1600    R5100 Book
12 Mar - 13 Mar Cape Town 0830 - 1600    R5100 Book
14 May - 15 May Cape Town 0830 - 1600    R5100 Book
09 Jul - 10 Jul Cape Town 0830 - 1600    R5100 Book
30 Sep - 01 Oct Cape Town 0830 - 1600    R5100 Book
 
05 Feb - 06 Feb Durban 0830 - 1600    R5100 Book
30 Apr - 01 May Durban 0830 - 1600    R5100 Book
04 Jun - 05 Jun Durban 0830 - 1600    R5100 Book
06 Aug - 07 Aug Durban 0830 - 1600    R5100 Book
30 Sep - 01 Oct Durban 0830 - 1600    R5100 Book
 
21 Jan - 22 Jan Midrand 0830 - 1600    R5100 Book
12 Mar - 13 Mar Midrand 0830 - 1600    R5100 Book
13 May - 14 May Midrand 0830 - 1600    R5100 Book
09 Jul - 10 Jul Midrand 0830 - 1600    R5100 Book
16 Sep - 17 Sep Midrand 0830 - 1600    R5100 Book
 
22 Jan - 23 Jan Pretoria 0830 - 1600    R5100 Book
18 Feb - 19 Feb Pretoria 0830 - 1600    R5100 Book
02 Apr - 03 Apr Pretoria 0830 - 1600    R5100 Book
18 Jun - 19 Jun Pretoria 0830 - 1600    R5100 Book
06 Aug - 07 Aug Pretoria 0830 - 1600    R5100 Book
14 Oct - 15 Oct Pretoria 0830 - 1600    R5100 Book

Course schedule subject to change without notice


Course Date  City Course Times    Cost  
Midrand 0830 - 1600    R5100 Book
Midrand 0830 - 1600    R5100 Book
Midrand 0830 - 1600    R5100 Book
Midrand 0830 - 1600    R5100 Book
Midrand 0830 - 1600    R5100 Book

 

 


We offer these courses in Midrand.

Access training courses in Midrand
Acrobat training courses in Midrand
After Effects training courses in Midrand
Captivate training courses in Midrand
Dreamweaver training courses in Midrand
Excel training courses in Midrand
Final Cut Pro training courses in Midrand
Flash training courses in Midrand
Illustrator training courses in Midrand
InDesign training courses in Midrand
Motion training courses in Midrand
Outlook training courses in Midrand
Photoshop training courses in Midrand
PowerPoint training courses in Midrand
Premiere training courses in Midrand
Project training courses in Midrand
QuarkXpress training courses in Midrand
SQL Server training courses in Midrand
Word training courses in Midrand

in Midrand

in Midrand

 

Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class.


Sorry, we currently do not have any public courses scheduled for the Excellent Customer Service level 2 course. Pleasecontactus to see if we can put one on the schedule for you.

Course schedule subject to change without notice