Please click here to chat with a certified trainer
Email Etiquette courses logo

Email Etiquette courses in



  • Email Etiquette

Course Date  City Course Times    Cost  
20 Nov - 20 Nov Pretoria 0830 - 1600    R3150 Book
03 Dec - 03 Dec Pretoria 0830 - 1600    R3150 Book



We offer these courses in Pretoria.

Access training courses in Pretoria
Acrobat training courses in Pretoria
After Effects training courses in Pretoria
Captivate training courses in Pretoria
Dreamweaver training courses in Pretoria
Excel training courses in Pretoria
Final Cut Pro training courses in Pretoria
Flash training courses in Pretoria
Illustrator training courses in Pretoria
InDesign training courses in Pretoria
Motion training courses in Pretoria
Outlook training courses in Pretoria
Photoshop training courses in Pretoria
PowerPoint training courses in Pretoria
Premiere training courses in Pretoria
Project training courses in Pretoria
QuarkXpress training courses in Pretoria
SQL Server training courses in Pretoria
Word training courses in Pretoria

Email Etiquette in Pretoria

Course Description

Email-Etiquette course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen. Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively. Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Comes with a companion CBT program.


Target Audience

The typical students of this course will be representatives, managers, or executives, who need to learn how to use E-mail effectively.

Email Etiquette in Pretoria

1. E-mail Basics

  • Topic A: E-mail Characteristics
  • Writing online versus paper
  • Understanding the advantages and disadvantages of e-mail
  • Understanding the cultural significance of e-mail
  • Topic B: E-mail Programs
  • Using an e-mail program to send e-mail
  • Topic C: When to use E-Mail
  • Communicating by e-mail
  • Understanding when to avoid using e-mail
  • Topic D: Writing an e-mail message
  • Using the MAIL acronym


2. E-mail Policies

  • Topic A: Company Policies
  • Avoiding improper e-mail messages
  • Ensuring employee compliance to e-mail policies
  • Topic B: Copyright laws, viruses and liability
  • Avoiding copyright infringement
  • Avoiding viruses
  • Identifying e-mail liability


3. E-mail Features and Security

  • Topic A: Features of an e-mail program
  • Using attachments
  • Using priority lables and signature files
  • Discussing e-mail program options
  • Topic B: Securing e-mail
  • Using encryption and digital signatures
  • Using passwords


4. E-mail messages

  • Topic A: Message headers
  • Using headers
  • Topic B: E-mail message body
  • Including proper greeting
  • Structuring an e-mail message
  • Closing an e-mail message


5. E-mail effectiveness

  • Topic A: E-mail recipients
  • Considering the factors that determine e-mail writing
  • Anticipating recipient reaction
  • Topic B: Message Management
  • Managing your e-mail effectively


6. Netiquette guideline

  • Topic A: Netiquette style
  • Using proper tone
  • Following formatting guidelines
  • Topic B: Emoticons and abbreviations
  • Using emoticons and electronic abbreviations


7. Composing online correspondence

  • Topic A: Online communication
  • Achieving the objective of the message
  • Topic B: Language and punctuation
  • Improving online writing style
  • Using punctuation correctly
  • Topic C: Efficient writing habits

Course Date  City Course Times    Cost  
06 Dec Cape Town 0830 - 1600    R3150 Book
20 Nov Pretoria 0830 - 1600    R3150 Book
03 Dec Pretoria 0830 - 1600    R3150 Book

Course schedule subject to change without notice

Course schedule subject to change without notice